教师服务

I.T. 帮助台

桥的学习环境, 酒井驱动, 开放源代码的课程管理系统是否能够促进复杂的基于网络的教学材料的创建.  桥梁为学术界提供了一个管理课程的单一环境, 为教学建立电子档案, 学习与评估, while supporting collaboration with colleagues on research, projects and various other university activities.

If you have questions or need further assistance, please email id@rwu.Edu或致电(401)254-3187.

——CSALT²教学设计 & 技术

To request delivery or support, please visit our support portal http://mediatech.rivercitysessions.com.  To report a problem in a classroom, please call 401-254-6363.

Classroom services include the acquisition, distribution and maintenance of technology equipment in RWU classrooms.  The department will deliver and set up equipment upon request from an instructor.  该单位还应要求为RWU房间内安装的技术系统提供指导.

  • Information about classrooms, including installed technology, is available in the 校园日历.
  • Equipment available for delivery includes Samsung display technology, 笔记本电脑, 投影仪, 音频录音机, 相机, 文档相机, 便携式广播系统.
  • IT还根据要求为RWU房间安装的技术系统提供方向.

Event services include equipment setup and onsite support (limited).  特殊活动或演示的录音可以安排在一周前通知.

为了最好的服务, 我们建议至少在需要设备的48个工作小时前提出设备请求，并至少在活动前一周提出视频服务请求.

Classroom and event support is not normally available on weekends.  Please submit requests for weekend services at least one week in advance.

Equipment may be requested for use on campus.   教师要求校外教学使用设备必须得到支持服务主任的批准.

Click here for a copy of the 课堂和活动支持 Policies

http://mediatech.rivercitysessions.com罗杰威廉姆斯大学在整个教学楼提供计算机教室/实验室.  For more information, including room capacity, visit the 校园日历.  Hours of operation vary depending on class schedules.  RWU提供的软件包括Microsoft Office产品以及特定课程的产品.  学生还可以通过自己的笔记本电脑或使用rCloud的移动设备在任何RWU教室或空间(或校外)访问所需的课程作业软件.  有关rCloud的更多信息，请访问:  http://rcloud.rivercitysessions.com

实验地点:

加贝利商学院
Sb 100 (pc)
Sb 222 (pc)
Sb 223 (pc)  

海洋与自然科学
MNS 211 (pc)  

工程学院
se206 (pc)  

世界遗产馆
ghh103 (mac)
GHH g06 (mac)
GHH g12 (mac)
GHH g13 (mac)

 

桌面支持服务组的职能是为所有学术和专业大学工作人员提供桌面支持，以及与桌面和笔记本电脑有关的支持工作. 这些服务包括安装、维护和修理台式/笔记本电脑. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.

教师 and staff may submit incidents and questions via mediatech@rivercitysessions.com or by calling our mediatech desk at 401-254-6363.  所有事件的路由都自动发送给相应的支持人员.

要请求计算机设备办公室搬迁，请在我们的支持门户网站填写服务请求 http://mediatech.rivercitysessions.com.  部门调动请提前1个月申请，个人调动请至少提前3天申请，以便安排人员.

 

教职员工和管理人员的电子邮件和日历由Office 365 (O365)提供。.

To access your email and other O365 apps online, visit:  http://o365.rivercitysessions.com

For more information and support, visit our support portal at http://mediatech.rivercitysessions.com

All service request and incident forms are available at our support portal http://mediatech.rivercitysessions.com

信息技术公司兴奋地宣布部署了一种新的密码自我管理工具!  ADSelfservice Plus是一个易于使用，安全，基于web的最终用户密码重置管理解决方案.  该工具将使RWU社区能够轻松地自我管理密码(Active 目录), O365邮件(教职员工), 和Gmail(学生)，无需呼叫服务台即可24/7/365解锁他们的帐户.

 

To register for ADSelfservice Plus through the mobile app:

  1.  从Apple App或Google Play商店下载“ManageEngine ADSelfServicePlus”
  2. Open the app and select "Server Settings"
  3. 对于服务器名称，输入“密码”.rivercitysessions.com”.  端口输入“443”.  协议选择“HTTPS”
  4. 选择“保存”
  5. Sign in using your Active 目录 ("桥梁" or computer) password
  6. Follow the steps to register your account

To register for ADSelfservice Plus via the web, visit http://passwords.rivercitysessions.com

1.       点击用户注册

2.       Sign in using your Active 目录 (“桥梁” or computer) password

3.       Follow the steps to register your account 

For more information, visit our support portal at http://mediatech.rivercitysessions.com

If you have questions or need additional assistance, please contact the MediaTech helpdesk at 401-254-6363 or mediatech@rivercitysessions.com

To request a phone or get support, visit our support portal at http://mediatech.rivercitysessions.com

      如欲使用共享打印机，请填写以下申请表:

      共享打印机请求

      rCloud strategy to provide collaboration, storage and access to applications from  a centralized server. rCloud允许虚拟桌面，这样学生就可以从他们自己的计算机24/7登录到服务器，并拉下一个定制的桌面，以满足他们的需求，并开始工作.

      rCloud网站

      教师 will use RogerCentral to review class rosters, 完整的学术建议, 在线提交评分, 检查薪酬建议, submit banking information and update personal information, including emergency contacts and addresses, 等.

       

      Important Changes to the Adobe Creative Cloud suite of products:

       

      Adobe对其产品的授权方式进行了重大改变，转向了“命名用户模式”。. This requires active faculty and staff to log-in to the Adobe Creative Cloud. License keys are no longer available for use. IT部门将继续在教职员工的电脑上安装应用程序，但要登录, Adobe应用程序可以下载, updated and uninstalled directly by the user. Users are able to install and use the software from two computers.

      软件下载

      The Adobe Creative Cloud Application can be downloaded or managed by logging in at Adobe门户网站.

      • 从Adobe门户登录:
        • Click “Sign In” in the upper right corner
        • Enter your RWU email address and click “continue”
        • 选择“公司或学校帐户”.
        • 登录到您的RWU安全门户页面.
      • From the menu, install the Creative Cloud Desktop
      • 从系统托盘或程序/应用程序菜单中启动Adobe Creative Cloud应用程序，以启动或安装软件包.

      For a list of 培训 resources at RWU, please visit the 技术培训页面.

       

      RWU已经在大学所有用于研究的领域部署了无线覆盖, 学者, 和研究.

      We are in the process of upgrading our wireless to the latest standard 802.11ax as the industry gears up for Wifi 6. Maple和Cedar宿舍楼在2019年8月率先获得了这项新标准, with other residence halls to follow in July 2020. 剩下的校园覆盖着802.11个ARUBA接入点.

      Infrastructure equipment in order to achieve the following goals:

      • 利用身份验证来确保只有RWU社区接收无线访问，大学不会无意中向其邻居提供他们没有合法权利的访问.
      • 确保带宽和流量控制到位，以确保尽可能多地访问所有用户.
      • 维护和执行无线空域政策以控制干扰.
      • Assume a 5-year lifecycle for wireless equipment.

      For more information or assistance, visit our support portal at http://mediatech.rivercitysessions.com

      政策及指引: